Frequently Asked Questions
Everything you need to know about our designer home furnishings.
What is the typical lead time for shipping?
In-stock items are typically processed within 3 to 5 business days. Transit times vary by location, but most domestic orders arrive within 7 to 14 business days via our specialized furniture carriers.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for an additional fee. This service includes bringing the item into your room of choice, assembly, and the removal of all packaging materials.
What is your return policy for furniture items?
We accept returns on most items within 30 days of delivery, provided they are in original, unassembled condition and packaging. Please note that return shipping costs and a restocking fee may apply.
Are your products suitable for commercial or hospitality use?
Many of our products are designed and tested to meet contract-grade standards. Please check the 'Specifications' section on individual product pages for commercial durability ratings.
How can I request fabric or finish swatches?
We understand the importance of texture and color accuracy. You can request up to five complimentary fabric or wood finish swatches through our contact form to assist in your decision-making process.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If any damage is noted, sign the Bill of Lading as 'Damaged' and contact our customer service team within 48 hours with photos of the item and packaging.