Returns & Exchanges

At Sunpan Trading & Importing, we strive to ensure your complete satisfaction with our high-quality home furnishings. If you are not entirely satisfied with your purchase, we offer a streamlined return process for unused items in their original packaging.

1

Submit a Request

Contact our customer service team within 15 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Prepare Your Item

Securely pack the item in its original shipping container, ensuring all protective padding and hardware are included to prevent damage during transit.

3

Arrange Shipping

Affix the provided RMA label to the exterior of the box and schedule a pickup with the designated freight carrier or shipping provider.

4

Inspection and Refund

Once our warehouse team inspects the returned goods for quality assurance, we will process your refund minus any applicable restocking fees to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing